Advisor I, Customer Service – Vietnamese

A call-center Advisor I role with Concentrix in Cyberjaya, Malaysia, handling inbound and outbound customer calls and online inquiries for a client's products and services. It requires Vietnamese language skills, is entry-level with a high-school diploma, and involves routine problem resolution in a high-production, rotating-shift environment.

• Handle inbound and outbound calls and internet inquiries
• Clarify customer requirements and probe for understanding
• Resolve routine customer problems using decision-support tools
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and notate accounts accurately
• Track and retrieve information in call tracking database
• Offer additional products and/or services

• High school diploma
• Three to six months relevant experience preferred
• Vietnamese language proficiency
• Strong computer navigation skills
• Ability to rotate shifts as needed
• Tolerance for repetitive, fast-paced work
• Courteous and dependable with attention to detail

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.