Customer Service Advisor ‑ UPA 2025

A full-time customer service advisor role handling inbound and outbound calls and online inquiries, resolving routine product or service problems. It is based in Quezon City, Philippines, requires rotating shifts as needed, and does not state pay or remote work.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer product or service problems
• Meet contractual KPIs
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Document and notate customer accounts
• Offer additional products or services
• Track and retrieve information in call database

• High school diploma
• 3–6 months relevant experience preferred
• Strong computer navigation and PC knowledge
• Effective written and verbal communication
• Able to multitask and adapt quickly
• Able to rotate shifts as needed
• Team player and able to work independently
• Patience and professional tone

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.