Customer Success Associate

A contract customer success role at a podcast studio, owning client relationships from onboarding through renewal and coordinating episode production. It requires three-plus years of post-sale account management and hands-on Zapier or Make automation, with U.S. Eastern Time core hours.

• Onboard new clients with structured calls
• Set milestones for episode planning, recording, and distribution
• Keep production timelines and guest calendars updated in the CRM
• Build Zapier or Make automations for reminders and approvals
• Review download trends, listener feedback, and campaign metrics
• Coordinate editors, designers, and strategists to keep delivery on track

• 3+ years managing post-sale relationships
• Experience with a tech-enabled service
• Media, content marketing, or SaaS background preferred
• Hands-on Zapier or Make workflow automation
• Comfort running meetings on Zoom
• Clear written updates
• Calm, solutions-first approach

Hire Hangar connects remote talent with vetted, fast-growing companies (mostly US-based) for long-term roles in customer service, technical support, sales and operations. It hires contractors across Latin America, Africa (including Egypt, Morocco and South Africa) and the Philippines. Every application includes a short recorded video, which is the first step of the interview process.