Taking applicationsVoice Support·Posted 8d ago
Bilingual Customer service URDU‑English
On-site — Mohandessin, Giza, Egypt
Pay
$2–$2.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Mohandessin, Giza, Egypt
UrduEnglishEntry level
About the role
Bilingual Urdu-English customer service role handling phone, email, and chat support for customers. It is based on-site in Mohandessin, Giza, Egypt, and pays 20,000–23,000 EGP per month plus commission.
What you'll do
- Provide customer service via phone, email, and chat
- Diagnose and resolve customer inquiries
- Handle customer issues and complaints
- Maintain positive customer interactions
What you'll need
- B1+ Urdu, spoken and written
- B1+ English
- Customer service ability
- Excellent communication skills
- Problem solving and conflict resolution
- Empathy and patience
- Familiarity with sales principles
- Ability to learn CRM software
Skills
Customer serviceCustomer supportCommunicationActive listeningProblem solvingConflict resolutionEmpathyCRM software
Benefits
Commission
About Gulf Data International (gDi)
Gulf Data International (gDi) is an IT solutions provider and systems integrator founded in the UAE, with operations in Egypt. Its Mohandessin (Giza) office hires customer-service agents, including bilingual Urdu/English support.
IT Services / BPO501-1000 employeesHQ: Giza, Egypt
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