Taking applicationsVoice Support·Posted 14h ago
Spanish Customer Care Specialist (Cairo)
TaskUsVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
EnglishSpanishMid level
About the role
A customer care specialist role at TaskUs in Cairo providing chat, email and call support with a technical-helpdesk focus. It requires fluent English and Spanish (B2/C1) plus 1-2 years of customer or technical support experience.
What you'll do
- Provide customer service on calls to performance metrics
- Handle technical customer assistance through chat and email
- Take part in department initiatives and share feedback
- Support colleagues and drive team development
- Resolve customer problems with satisfaction as the primary goal
What you'll need
- English and Spanish speaking and writing at B2/C1
- 1-2 years experience in customer support or technical support
- Help desk or IT function experience
- Great written and oral communication skills
- Able to work independently and in a remote team
- Adaptable to process and information changes
- Willing to undergo background screening
- Working knowledge of internet and software applications
Skills
Technical support via chat and emailProblem-solvingCritical thinkingWritten and verbal communicationSocial mediaMicrosoft Office and PC-based applications
Benefits
Competitive industry salaryComprehensive benefits packageCareer growthInternal mobilityWellness programsInclusive environment
About TaskUs
TaskUs provides outsourced customer experience, trust & safety and AI services to fast-growing technology companies. Its Egypt site in Giza hires English, Spanish, Portuguese, Dutch, Polish, Japanese and French speaking 'Teammates' for chat, email and voice support and sales.
BPO / Customer Experience10001+ employeesHQ: New Braunfels, Texas, USA
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