Taking applicationsVoice Support·Posted 1mo ago
Bilingual Client Care Agent
VetStrategy / Daubigny
Remote
Pay
$19–$24/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishFrenchEntry level
About the role
Remote inbound and outbound client care role for a veterinary network, handling calls, booking appointments, and resolving client concerns. Requires previous customer service or veterinary clinic experience, with French and English communication considered an asset.
What you'll do
- Manage inbound and outbound calls
- Follow communication scripts
- Identify client needs
- Resolve client concerns
- Build client relationships
- Communicate with team members
- Maintain medical record keeping
- Maintain patient confidentiality
What you'll need
- High school diploma
- French and English (asset)
- Previous customer service or veterinary clinic customer care experience
- Excellent verbal and written communication
- Knowledge of medical terminology and PMS
- Work without supervision
- Strong problem-solving and time management
- Compassionate and empathetic
Skills
Customer servicePhone communicationActive listeningProblem solvingTime managementMedical terminologyPMS/VetUpConfidentiality
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