Taking applicationsVoice Support·Posted 14h ago
Customer Experience Advocate (Remote, Insurance Tech Startup)
JerryVerified company
San Antonio, Texas, United States
Pay
$19–$21/hr
Job type
Full-time · Remote
Hours
Flexible
Location
San Antonio, Texas, United States
Open to people in the United States
EnglishEntry level
About the role
Remote customer experience role at an insurance tech startup, answering inbound calls and resolving policyholder service requests. Pay is $19.00–21.00/hour plus equity, with equipment provided and flexible 4- or 5-day schedules; applicants must live in specified US states.
What you'll do
- Answer inbound calls from policyholders
- Resolve customer inquiries
- Process service requests for vehicles, drivers, lienholders, and policy documents
- Identify coverage gaps, discounts, and renewal risks
- Learn the insurance product panel and app
- Share customer feedback to improve the product
What you'll need
- Reside in an eligible US state
- Friendly and positive attitude
- Strong work ethic
- Strong problem solving skills
- Strong communication skills
- Customer service, sales, or hospitality experience is a plus but not required
Skills
Customer serviceProblem solvingCommunicationInsurance product knowledgeInbound call handlingTeamworkCustomer feedback
Benefits
Health insurancePaid time offEquipment providedFlexible hoursCareer growthStock options401K matchPaid insurance license
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