Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist I ‑ Dental
TPVerified company
Toronto, Canada
Pay
$14.5/hr
Job type
Full-time · Remote
Hours
US hours
Location
Toronto, Canada
EnglishEntry level
About the role
Customer support role for a dental products supplier, handling orders, payments, product questions, and voice/chat/email support. It is a Toronto-based hybrid job requiring the first 90 days on-site, so it is not open to remote workers outside Canada.
What you'll do
- Build and maintain customer relationships with dental offices
- Process customer orders and manage order entry workflows
- Handle product FAQs and provide basic product guidance
- Take payments and support billing inquiries
- Maintain CRM documentation of all interactions
- Provide telephony and omnichannel customer support via voice, chat, and email
- Manage auto-shipments and recurring orders
- Act proactively to improve customer experience and drive retention
What you'll need
- High school diploma or equivalent
- 1–2+ years of customer service or contact center experience
- Strong verbal and written communication with professional phone etiquette
- Basic CRM and Microsoft Office/Google Suite proficiency
- Ability to accurately process orders, payments, and customer requests
- Ability to multitask across voice, chat, and email channels
- Flexible availability and strong attendance reliability
- Within travel distance of downtown Toronto; first 90 days on-site
Skills
Customer serviceOrder processingCRM documentationPhone etiquetteOmnichannel supportPayment handlingAttention to detailMicrosoft Office/Google Suite
Benefits
Paid trainingPaid time offHealth insurancePerformance bonusCareer growthEmployee family assistance programRewards and recognition programs
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