Customer Service Specialist | Digital Bank | Fortaleza/CE ‑ On‑site
ConcentrixVerified company
Fortaleza, Brazil
Pay
$2/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Fortaleza, Brazil
About the role
On-site customer service role for a digital bank in Fortaleza, Brazil, handling customer questions and requests with empathy and clarity. Requires previous call center experience and on-site availability; pays R$ 1,800 per month under CLT with benefits.
What you'll do
- Serve customers in a Digital Bank operation
- Clarify doubts and guide customers to solutions
- Handle interactions with empathy, agility and responsibility
- Record information in systems accurately
- Consult information and follow up on requests
- Use simultaneous systems and digital tools securely
- Collaborate with the team to ensure quality
- Contribute to continuous improvements
What you'll need
- High school completed or higher education in progress
- 18 years or older
- Previous call center experience
- Good oral and written communication
- Active listening, empathy and solution focus
- Good typing skills and ease using simultaneous systems
- Availability to work on-site in Fortaleza
- Availability for listed schedules
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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