Customer Support Representative

A remote customer support role for an iGaming project, handling player inquiries over live chat, helpdesk and email. It requires English at B1-B2 and willingness to work 12-hour day and night shifts, with benefits including equipment and bonuses.

• Handle player inquiries via Live Chat, Helpdesk, email, and other approved channels
• Verify players and review account, transaction, and communication history
• Resolve standard player inquiries independently within scope
• Provide accurate information on account access, deposits, withdrawals, KYC, bonuses, Free Bets, games, restrictions, and technical issues
• Perform basic troubleshooting before escalating payment, website, account, or game-related issues
• Identify Responsible Gambling concerns, suspicious activity, and account compromise
• Document actions and prepare shift handovers for unresolved or critical cases
• Protect players’ personal, financial, and account information

• Previous Customer Support experience, preferably in iGaming, fintech, payments, or high-volume digital environments
• English proficiency at B1-B2 level
• Strong written communication and customer service skills
• Basic understanding of deposits, withdrawals, KYC, bonuses, account restrictions, and Responsible Gambling
• Ability to follow procedures, decision trees, and escalation rules
• Strong attention to detail and ability to handle several conversations simultaneously
• Calm, professional, and solution-oriented approach to complaints and sensitive cases
• Willingness to work 12-hour day and night shifts, including weekends and public holidays