Mall of Asia Customer Care Specialist iRecruit Engage 2026

Customer care specialist role based in Pasay City, Philippines, handling inbound and outbound calls plus internet-based customer support. It requires resolving non-routine customer issues, meeting KPIs, and rotating shifts as needed; six months of customer service experience is preferred.

• Handle inbound calls, outbound calls, and internet customer contacts
• Resolve non-routine customer problems using decision-support tools
• Meet contractual KPIs for customer service
• Greet customers courteously and professionally
• Maintain knowledge of client products and services
• Document and notate customer accounts accurately
• Offer additional products or services
• Track and retrieve information in call tracking database

• High school diploma
• Six plus months customer service experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Ability to learn and solve problems
• Dependable with attention to detail
• Able to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.