Advisor I, Customer Service (SSO Analyst)

A Spanish-language customer service advisor role in Guatemala City monitoring truck fleet transit and reporting each supply stage to the client. It focuses on real-time visibility, alert follow-up, and meeting SLA and reporting KPIs.

• Monitor all stages of the primary supply process for assigned trucks, fleet, or trips
• Provide visibility of units at the yard, loading, in transit, waiting to unload, unloading, and returning
• Follow up on assigned alerts or cases
• Execute monitoring center processes and protocols
• Meet performance indicators such as punctuality, client SLA, trip updates, and timely reports
• Handle requests and requirements from the client or supervisor

• Spanish language
• Full-time availability
• Location in Guatemala City

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.