Hand-picked by RemoteVoice Support·Posted 16h ago
Customer Care Specialist
Citiside Property Management
Remote
Pay
$4–$7/hr
Job type
Full-time · Remote
Hours
US hours
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
Customer Care Specialist handling phone, email, live chat, and social media support for a property management company. The full-time remote role requires 1–3 years of customer service experience and excellent English, with a Monday–Friday schedule of 8:30 am–5:00 pm EST.
What you'll do
- Respond to customer inquiries via phone, email, live chat, and social media
- Listen to concerns, identify root causes, and provide solutions or escalations
- Manage customer feedback, complaints, and service issues with empathy
- Collaborate with operations, technical, and sales teams
- Maintain accurate records in CRM
- Follow up with customers to ensure resolution and satisfaction
- Identify recurring issues and suggest process improvements
What you'll need
- 1–3 years customer service experience
- Excellent verbal and written English
- High empathy, active listening, patience
- Problem-solving mindset and stress tolerance
- Familiarity with CRM software and communication tools
- Strong organizational skills and ability to multitask
- No temporary workers
- No concurrent employment or subcontracting
Skills
Customer servicePhone, email, live chat, social media supportActive listeningEmpathyProblem-solvingCRM softwareOrganizational skillsMultitasking
Benefits
Paid in USD
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