Taking applicationsVoice Support·Posted 14h ago
Customer Support Associate‑ German
AssentVerified company
Eldoret, Kenya
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Eldoret, Kenya
GermanEnglishEntry level
About the role
Customer Support Associate - German at Assent, based in Eldoret, Kenya, focused on gathering compliance information from suppliers through email, phone calls, and conference calls. The role requires German and English fluency and offers a hybrid work model with benefits such as vacation time and professional development.
What you'll do
- Communicate with suppliers via email, phone, and conference calls
- Gather compliance information and confirm document quality
- Handle inbound supplier calls and troubleshoot compliance requests
- Engage unresponsive suppliers through outbound calls and webinar invites
- Provide German and English language support for translations and webinars
- Collaborate with Program Success on client campaigns and supplier issues
What you'll need
- Excellent verbal and written communication in German and English
- Related work experience in administration, reporting, research, supplier/customer support, or call centres
- Ability to manage time and juggle multiple priorities
- Computer proficiency with MS Office Suite and Google Applications
- Self-starter with strong time management and deadline adherence
Skills
German and English communicationMS Office SuiteGoogle ApplicationsTime managementMulti-channel communicationTroubleshootingOutbound callingSupplier education
Benefits
Paid time offPerformance bonusFlexible hoursRetirement savingsProfessional developmentVolunteer days
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