Taking applicationsVoice Support·Posted 10d ago
Customer Success Manager II
Demandbase, Inc.
UK
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
UK
EnglishMid level
About the role
Customer Success Manager II owning SaaS customer relationships across the full lifecycle, focused on adoption, renewals, and expansion. The role is listed for the UK and requires 3-5 years of strategic account management or customer success experience with SaaS customers.
What you'll do
- Own the customer relationship across the full lifecycle
- Drive adoption and value realization of the platform
- Deliver proactive ABM best practices and strategies
- Identify and support expansion opportunities
- Lead customer onboarding and project manage initiatives
- Advocate for customers internally
- Develop customer success stories and case studies
What you'll need
- 3-5 years in strategic account management, customer success, or similar SaaS roles
- Experience driving expansion through upsell and cross-sell
- Experience coordinating cross-functional teams
- Familiarity with sales and marketing technology ecosystems
- Ability to lead technical or process-driven implementations
- Deliver measurable business impact and ROI
Skills
Strategic account managementCustomer successSaaSUpsell and cross-sellCross-functional coordinationSales and marketing technologyCRMABM
Benefits
Health insurancePaid time offPaid holidaysMental health and wellness resources401(k)Disability insuranceLife insurance
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