Taking applicationsVoice Support·Posted 14h ago
Customer Service Agent: French (08:00 ‑ 17:00)
FeverVerified company
Remote Brazil
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Remote Brazil
FrenchSpanishEnglishEntry level
About the role
Fever is hiring a French-speaking Customer Service Agent to handle email, phone, chat and social media enquiries, with some parallel operations work. The role is 100% remote but only open to candidates residing in Brazil, on a fixed 08:00–17:00 schedule with a one-hour break.
What you'll do
- Handle customer service by email, phone or social media
- Manage incoming calls, chats and customer inquiries
- Resolve customer complaints and follow up
- Provide accurate information using correct tools
- Keep records of customer interactions and accounts
- Follow communication procedures and policies
- Engage customers
- Support Operations department as needed
What you'll need
- High French level (oral and written)
- Fluent in Spanish or English
- Previous user support/customer service experience preferred
- Zendesk experience preferred
- Planning and prioritization skills
- Good communication and interpersonal skills
- Detail-oriented and reliable
- Must reside in Brazil
Skills
Customer serviceEmail and phone supportLive chat supportSocial media supportZendeskCommunicationMultitaskingTime management
Benefits
100% remoteHealth insuranceDental insuranceLife insuranceGympass membershipMeal allowanceTransport allowanceSpanish lessons
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.