Customer Service Advisor ‑ CDO XTRA 2026

A full-time customer service advisor role in Cagayan de Oro, Philippines, handling inbound and outbound calls or internet inquiries. It focuses on resolving routine customer issues, meeting KPIs, and documenting interactions in a call-tracking database.

• Handle inbound and outbound calls or internet inquiries
• Resolve routine customer problems
• Meet contractual KPIs
• Clarify customer requirements and use decision-support tools
• Greet customers professionally
• Document and retrieve information in a call-tracking database
• Offer additional products or services
• Refer inquiries to published materials or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication
• Ability to multi-task and adapt to changes
• Ability to rotate shifts as needed
• May require additional experience or skills by location or program

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.