Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist (Spanish Speaker) ‑ 11 am ‑ 07:12 pm
WiseVerified company
São Paulo, Brazil
Pay
$7.5/hr
Job type
Full-time · On-site
Hours
US hours
Location
São Paulo, Brazil
SpanishEnglishMid level
About the role
Customer support role for Spanish-speaking customers at Wise, handling phone, chat and email cases plus escalations. It is based in Greater São Paulo on a hybrid schedule after three months on-site, with a fixed 11am–7:12pm shift and monthly BRL pay.
What you'll do
- Resolve complex customer issues
- Support phone, chat and email channels
- Meet KPIs for resolution, productivity and quality
- Manage escalations to KYC, Complaints and PayOps
- Keep accurate records and follow data security procedures
- Share product and process knowledge
- Give and receive feedback
- Identify process improvements
What you'll need
- Reside in Greater São Paulo area
- Spanish speaker
- English application/resume
- Comfortable with 11am–7:12pm schedule
- Flexibility for weekends and holidays
- First 3 months on-site
- Training 9am–6pm for first 45 days
Skills
SpanishCustomer supportActive listeningEmpathyCritical thinkingClear communicationEscalation managementKYC/compliance
Benefits
Paid time offHealth insuranceFlexible hoursCareer growthRSUsSelf-development budgetFood and meal vouchersTransportation vouchers
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