Customer Service Advisor ‑ Homecoming ‑ Davao 2026

This is a full-time Customer Service Advisor role based in Davao, Philippines, handling inbound and outbound calls and internet inquiries for client products and services. It focuses on resolving routine customer issues, documenting interactions, and meeting service KPIs, with rotating shifts required.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems about client products or services
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts and interactions accurately
• Offer additional products and/or services
• Track and retrieve information in a call tracking database

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Able to multitask and adapt to changes
• Ability to work as a team member and independently
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.