Customer Advisor ‑ Customer Service ‑ Kénitra ‑ French Speaking
ConcentrixVerified company
Kénitra, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kénitra, Morocco
About the role
A French-speaking customer service advisor role handling phone, email and chat requests, complaints and loyalty solutions for Concentrix in Kénitra, Morocco. It offers bonuses, health insurance, flexible hours and remote work after an integration period.
What you'll do
- Answer customer questions by phone, email or chat
- Identify and handle requests or complaints
- Provide personalized solutions to build loyalty
- Share customer feedback to improve services and processes
What you'll need
- Perfect command of French, written and spoken
- Excellent communication skills
- Organized, autonomous and positive attitude
- Proficient in digital tools
- Curiosity to adopt new technologies
- Enthusiastic about challenges and customer satisfaction
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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