Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative
ZipdevVerified company
Mexico, Costa Rica, Dominican Republic, Colombia +1 more
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Mexico, Costa Rica, Dominican Republic, Colombia +1 more
EnglishMid level
About the role
Customer support role handling the post-purchase order lifecycle, including order validation, logistics tracking, returns, damage claims, and warranty issues. It requires 2–4 years of customer support, order management, or logistics experience and is open only to candidates in Mexico, Costa Rica, Dominican Republic, and Colombia.
What you'll do
- Review vendor order acknowledgments against internal POs
- Manage order modifications and cancellations
- Coordinate with carriers and logistics providers for tracking and ETAs
- Authorize returns and explain credit adjustments
- Evaluate freight damage reports and process replacements
- File and track freight claims
- Investigate warranty and product defect issues
- Maintain order records and case histories
What you'll need
- 2–4 years in customer support, order management, or logistics administration
- Strong problem-solving and autonomy
- Excellent verbal and written communication
- Active listening and follow-up habits
- Empathy and tact in delicate customer situations
- Ability to resolve complex post-order issues independently
- Experience with order records and documentation
- Comfort using company and vendor websites for technical specifications
Skills
Order validationDiscrepancy auditingShipment trackingReturns and claims administrationDamage assessmentFreight claims processingWarranty evaluationCross-functional communication
Benefits
Remote workPaid time offParental leaveHealth insuranceHome office reimbursementLongevity bonusLearning budgetProfessional development
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