Taking applicationsVoice Support·Posted 14h ago
Customer Experience Specialist
QuinceVerified company
Toronto, Ontario, Canada
Pay
$17/hr
Job type
Full-time · On-site
Hours
US hours
Location
Toronto, Ontario, Canada
EnglishMid level
About the role
Customer Experience Specialist at Quince providing support across chat, email, phone, and social channels. Hybrid role based in Toronto requiring onsite work four days a week after training, with $24 CAD/hour and a set schedule including weekend days.
What you'll do
- Own the full customer experience from start to finish
- Deliver brand-aligned service across chat, email, phone, and social channels
- Resolve customer issues with empathy and fair judgment
- Navigate service platforms and find answers quickly
- Share recurring questions and friction points
- Become a product expert on materials, fits, and care
- Handle busy or unexpected moments calmly
What you'll need
- High School diploma or GED
- Minimum 2 years of customer service experience
- Hybrid role with 5-day work week including weekend days
- Work onsite 4 days a week after training
- Must work from Toronto office weekly
- Schedule: 9am-6pm EST
Skills
Chat, email, phone, and social supportEmpathyProduct knowledgeAccuracyTime managementAdaptabilityAI-ready mindsetOwnership and accountability
Benefits
Paid trainingPerformance bonusHealth insuranceCareer growthSet schedule with guaranteed hours401K
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