Fashion Support Consultant (Catalan speaking) ‑ Onsite ‑ MS01
ConcentrixVerified company
Barcelona, Spain
Pay
$10.5/hr
Job type
Full-time · On-site
Hours
EU hours
Location
Barcelona, Spain
About the role
Onsite customer support role in central Barcelona handling incoming calls, emails, chats and boutique requests for a fashion brand. Requires fluent Catalan and Spanish plus advanced English, with full paid training and a fixed Monday–Friday daytime schedule.
What you'll do
- Take incoming customer calls via phone, email, voicemail and chat
- Handle incoming calls from boutiques and shops
- Log call details in the call management system
- Resolve requests within SLA
- Maintain product and service knowledge
- Escalate calls when needed
What you'll need
- Fluent or bilingual Catalan and Spanish
- Advanced English
- Customer service disposition
- Customer care skills
- Ability to own and progress calls to resolution
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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