Customer Advisor ‑ Customer Service ‑ Metz ‑ French Speaking

A French-speaking customer advisor role at Concentrix in Metz, handling inbound calls, emails, letters and possibly social media to resolve customer issues and complaints. It offers initial and ongoing training, health insurance and variable compensation, with no telephone prospecting.

• Support prospects and clients with problems or information
• Promote brand image and customer satisfaction
• Manage complaints efficiently
• Handle inbound calls, emails, letters and social media interactions

• Perfect written and spoken French
• Excellent communication skills
• Organized and autonomous
• Positive attitude
• Comfortable with digital tools
• Available Monday to Friday

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.