Taking applicationsVoice Support·Posted 10d ago
Customer Support Executive with German (Onboarding)
Tide
Bulgaria
Pay
$5–$5.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Bulgaria
GermanEntry level
About the role
A front-line onboarding role at Tide calling German-speaking leads who downloaded the app but have not signed up, guiding them through signup and upselling Tide products. It requires native-level German, previous customer service or telesales experience, and is based in Bulgaria with hybrid/remote flexibility.
What you'll do
- Call leads who downloaded the app but have not signed up
- Guide prospects through the signup process
- Answer questions and convert leads into members
- Upsell relatable Tide products
- Work with the KYC team on documentation
- Troubleshoot issues for prospective members
- Offer a range of Tide products to leads
What you'll need
- Native-level spoken and written German
- Previous customer service or telesales experience
- Revenue-focused and able to up-sell
- Target-driven self-starter
- Comfortable adapting to change
- Member-first mentality
- KYC, AML or compliance knowledge ideal
- Zendesk or dialer experience ideal
Skills
German languageCustomer serviceTelesalesUpsellingKYC/AMLZendeskPredictive dialerRapport building
Benefits
Paid time offHealth insuranceEquipment providedFlexible hoursL&D budgetMental wellbeing platformMultisports cardFood vouchers
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