Taking applicationsVoice Support·Posted 14h ago
Technical Customer Service Advisor ‑ Italian Speaking (Bókun)
TripadvisorVerified company
Oxford, England, United Kingdom
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Oxford, England, United Kingdom
EnglishItalianEntry level
About the role
Technical customer service advisor on Bókun’s Escalation Team at Tripadvisor, handling English and Italian support via email, phone, video calls, and chat. The role focuses on troubleshooting technical issues, raising bug reports, and escalating cases, but it is hybrid and requires two days per week in the Oxford office.
What you'll do
- Diagnose and resolve technical customer issues
- Manage inbound and outbound communication in English and Italian
- Research and replicate reported problems
- Raise detailed bug reports
- Follow up on open tickets
- Maintain troubleshooting documentation
- Act as internal escalation point for Tier 1 support
- Collaborate with technical teams on escalations
What you'll need
- 1–3 years in customer service or technical support
- B2B support experience preferred
- Basic knowledge of CSS, HTML, and CMS tools
- Fluency in written and spoken English and Italian
- Strong analytical and problem-solving skills
- Customer-focused and professional attitude
- Ability to work shift patterns including occasional weekends
- Travel or hospitality experience is a plus
Skills
Technical troubleshootingCSS/HTML basicsWebsite CMS toolsBug reportingCustomer communicationMediation and negotiationDocumentationMultitasking
Benefits
Competitive compensation with annual bonusesHealth insuranceFlexible scheduleTuition assistanceLifestyle benefitTravel perksEmployee assistance programReferral scheme
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