Taking applicationsVoice Support·Posted 14h ago
Customer Success Associate ‑ Boston
DatadogVerified company
Boston, Massachusetts, USA, United States
Pay
$26–$34.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Boston, Massachusetts, USA, United States
Open to people in the United States
EnglishEntry level
About the role
Datadog seeks a Customer Success Associate in Boston to manage customer relationships, drive adoption, handle account requests, and identify renewal risks. The full-time hybrid role requires 1+ years in a customer-facing account role and pays $54,000–$72,000 per year.
What you'll do
- Manage strategic customer relationships and retention
- Drive product adoption and identify growth opportunities
- Handle technical support escalations, billing questions, and enablement requests
- Advise customers on effective use of the product
- Monitor usage trends and renewal risks
- Collaborate with support, product, finance, and legal teams
- Manage the full sales cycle for target opportunities
What you'll need
- 1+ years in a customer account-facing role
- Strong written and verbal communication
- Excellent attention to detail
- Experience negotiating contract terms
- Experience overcoming pricing objections
- Customer-minded approach
- Desire to grow a career in Customer Success
Skills
Customer successAccount managementSales cycle managementContract negotiationUpselling and cross-sellingCommunicationRelationship buildingUsage trend analysis
Benefits
Paid time offHealth insurancePaid trainingCareer growthNew hire stock equity (RSU)Employee stock purchase plan (ESPP)401(k) matchFitness reimbursements
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