Mactan Customer Care Specialist iRecruit Engage 2026

Customer care specialist handling inbound and outbound calls plus internet inquiries, resolving routine product and service issues while meeting KPIs. The role is based in Cebu, Philippines, requires shift rotation, and is entry-level with a high school diploma.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems
• Clarify customer requirements using decision-support tools
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts accurately
• Offer additional products and services
• Track and retrieve information in call tracking database

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication
• Dependable with strong attention to detail
• Ability to multi-task and adapt quickly
• Ability to rotate shifts as needed
• Based in Cebu, Philippines

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.