Customer Service Advisor – Arabic Speakers ‑ Port Said

This is an on-site customer service advisor role in Port Said, Egypt, handling retail customer inquiries by phone, chat, and email. It requires Arabic and English proficiency (A2+), offers EGP 11,290 gross, and includes training and career growth.

• Handle customer inquiries through voice, chat, and email
• Provide product, service, order, and promotion information
• Resolve customer concerns and maintain satisfaction
• Process order updates, returns, exchanges, and general inquiries
• Build positive customer relationships
• Meet individual and team performance and quality targets
• Document customer interactions in internal systems
• Stay updated on products, services, and retail policies

• High school diploma or equivalent
• Previous customer service experience is a plus
• Arabic speaker with English proficiency A2 or above
• Strong communication and interpersonal skills
• Basic computer and data entry skills
• Ability to multitask and manage time effectively
• Customer-focused mindset with problem-solving abilities
• Ability to work in rotational shifts

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.