Taking applicationsVoice Support·Posted 1mo ago
Account Manager ‑ Boston
PagerDuty
Anywhere in the World
Pay
$50.5–$61/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
EnglishSenior level
About the role
PagerDuty is hiring an Account Manager to own a portfolio of existing SaaS customers, driving adoption, renewals, and expansion. The role blends customer success and sales and is based in the US (Boston area) under a hybrid model, with a base salary of $105,000–$126,500 plus bonus, commission, and equity.
What you'll do
- Own a portfolio of existing customers to ensure adoption, value realization, and retention
- Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities
- Present and negotiate renewal proposals and structure multi-year options
- Monitor customer health using usage analytics, telemetry, and business insights
- Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams
- Deliver consultative guidance to drive configuration optimization and feature adoption
What you'll need
- 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals
- 4+ years managing renewals and growth within a SaaS environment
- Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker
- Bachelor's degree or equivalent experience
Skills
Account managementCustomer successSaaS renewalsSalesforce (SFDC)GainsightTableauLookerNegotiation
Benefits
Performance bonusCommissionEquityBenefits
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.