Bilingual Customer Support Specialist (French & English)
NEXperienceVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time, on-site bilingual customer support role in El Rehab City, Cairo, handling customer inquiries by phone, email and live chat in French and English. It stands out for language and performance bonuses, medical and social insurance, and openness to fresh graduates with strong language skills.
What you'll do
- Respond to customer inquiries via calls, emails and live chats in French and English
- Provide fast, effective solutions with a customer-first approach
- Troubleshoot issues and share product and service information
- Update CRM records accurately after each interaction
- Document interactions and escalate complex cases to appropriate teams
- Meet quality and performance targets such as CSAT and FCR
- Monitor customer satisfaction and follow established workflows
- Collaborate with cross-functional teams and give process feedback
What you'll need
- C1 level French
- B2 level English
- Strong verbal and written communication skills
- Willingness to work rotational shifts
- Customer service or contact center experience is a plus
- Fresh graduates with strong skills welcome
Skills
Benefits
About NEXperience
NEXperience is a CX company combining talent and AI to deliver nearshore customer support, digital sales and back-office operations for global brands in healthcare, technology, education and e-commerce, operating 24/7 from Egypt.
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