Taking applicationsVoice Support·Posted 15h ago
Customer Service ‑ ASM
EurofinsVerified company
Nazareth-De Pinte, Flanders, Belgium
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Nazareth-De Pinte, Flanders, Belgium
EnglishEntry level
About the role
Customer-facing laboratory service role at Eurofins in Belgium, acting as the link between customers and the lab. It involves retrieving and checking analysis results, preparing reports, and handling customer questions by email and phone.
What you'll do
- Retrieve analysis results from the system
- Check results for completeness and accuracy
- Convert data into clear customer reports
- Communicate in a customer-oriented way
- Follow up positive samples and required notifications
- Handle customer questions about sampling, results, or reporting
What you'll need
- Scientific degree preferred
- Affinity with microbiological, biological, and chemical analyses
- Strong communication by email and telephone
- Stress-resistant and flexible toward ad-hoc tasks
- Strong administrative skills
- Customer-friendly and service-focused
- Critical and able to anticipate
Skills
Customer communicationEmail and telephone supportData checkingReport writingAdministrative accuracyPrioritizationStress resistanceScientific analysis affinity
Benefits
Training provided
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