Customer Service ‑ German & English Bilingual
ConcentrixVerified company
Kagithane, Türkiye
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kagithane, Türkiye
About the role
A full-time customer service advisor role handling inbound and outbound calls and online inquiries for client products, requiring German and English. It is based in Kagithane, Türkiye, and involves resolving routine customer issues and offering additional products or services.
What you'll do
- Handle inbound and outbound calls and online inquiries
- Resolve routine customer problems
- Clarify customer requirements
- Greet customers professionally
- Maintain product and service knowledge
- Document customer interactions
- Offer additional products or services
- Meet contractual KPIs
What you'll need
- High school diploma
- 3-6 months relevant experience preferred
- German and English communication
- Strong computer navigation skills
- Customer service orientation
- Ability to rotate shifts
- Attention to detail
- Multi-tasking
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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