Customer Service Agents ‑ F@W ‑ Spanish, Bilingual or Trilingual
ConcentrixVerified company
Mexico City Downtown Insurgentes
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Mexico City Downtown Insurgentes
About the role
Customer service role handling inbound and outbound calls and internet contacts to resolve routine client product or service problems. The posting lists Mexico City, Querétaro and Mérida as locations and does not state remote work.
What you'll do
- Handle inbound and outbound calls
- Support customers through internet channels
- Provide customer service support
- Resolve routine product or service problems
- Troubleshoot customer issues
- Deliver compassionate customer interactions
What you'll need
- Passion for helping others
- Active listening
- Troubleshooting ability
- Attention to detail
- Ability to think outside the box
- Excellent communication
- Customer service mindset
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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