Taking applicationsVoice Support·Posted 14h ago
Support Associate ‑ Korean & English speaker (Bangkok)
AgodaVerified company
Bangkok, Thailand
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Bangkok, Thailand
KoreanEnglishEntry level
About the role
Customer support role handling phone, email, and chat for Korean and English speakers, based in Bangkok with a hybrid schedule. It requires a bachelor's degree, one year of full-time experience, and rotational shifts including nights and weekends.
What you'll do
- Deliver service to guests and partners via phone, email, and chat
- Handle a high volume of inquiries with accurate, timely resolutions
- Take end-to-end ownership of booking issues such as changes, cancellations, and payments
- Meet individual and team KPIs for quality, productivity, and customer satisfaction
- Apply Agoda policies and procedures fairly and consistently
- Collaborate with Team Leaders, Managers, and other teams on complex cases
- Safeguard customer data and maintain confidentiality
- Work rotational shifts including mornings, evenings, nights, weekends, and public holidays
What you'll need
- Bachelor's degree required
- 1 year of full-time work experience required; internship experience not considered
- Native-level Korean skills
- Business-level English
- Strong customer focus
- Ability to stay calm, accurate, and professional under pressure
- Good problem-solving skills
- Flexibility to adapt to new tools, processes, and feedback
Skills
Customer supportProblem-solvingCommunicationKorean languageEnglish languageCRM/ticketing systemsTime managementData confidentiality
Benefits
Hybrid workPerformance bonusHealth insuranceTravel discountsWork from anywhere up to 30 days per yearStructured training and coachingHome office allowanceCareer growth
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