Taking applicationsVoice Support·Posted 8d ago
Technical Account Manager
Expel
Anywhere in the World
Pay
$73.5–$87.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
EnglishSenior level
About the role
A technical account manager role at a managed detection and response security company, advising enterprise customers on platform adoption, integrations, and incident response. It requires deep security product expertise and is open only to candidates authorized to work in the United States, despite the listing saying anywhere in the world.
What you'll do
- Drive platform adoption and technical health metrics
- Build technical relationships with security practitioners and leaders
- Advise customers on security program improvements and detection strategies
- Support CSM-led quarterly business reviews with technical content
- Troubleshoot integration challenges with internal teams
- Own technical incident response coordination with customers
- Identify technical expansion opportunities
- Support and learn from senior team members
What you'll need
- 5+ years of security industry experience
- Deep expertise in two or more security product spaces
- Experience in customer-facing technical roles
- Understanding of enterprise security operations
- Strong consultative skills
- Ability to communicate complex technical concepts
- Authorized to work in the United States
Skills
Security operationsEDRNDRSIEMCloud securityIAMDetection strategiesTechnical consulting
Benefits
Paid time offHealth insurancePerformance bonusEquityParental leaveRemote work flexibilityAccess to security operations platform
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