Taking applicationsVoice Support·Posted 14d ago
Program Manager (Customer Success)
OpenZeppelin
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishSenior level
About the role
Program Manager (Customer Success) at OpenZeppelin, a remote full-time role. It owns strategic client accounts end-to-end, coordinating audit delivery, governance, renewals, and account growth.
What you'll do
- Own full lifecycle of strategic ecosystem accounts
- Lead client kickoffs and audit delivery
- Maintain program governance and artifacts
- Coordinate technical delivery across audit and engineering teams
- Manage third-party infrastructure timelines
- Facilitate dependency mapping and risk management
- Build account intelligence on client goals and roadmaps
- Grow accounts with upsell and renewal narratives
Skills
Client relationship managementProgram governanceRisk managementTechnical delivery coordinationStakeholder managementAccount growthContract and SOW managementHigh-level code review
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