Taking applicationsVoice Support·Posted 14h ago
Bot Support Specialist ‑ Global, Remote
TJM LabsVerified company
Egypt, Philippines, Pakistan, India
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Egypt, Philippines, Pakistan, India
EnglishMid level
About the role
Provide day-to-day product support to pharmacies using TJM Labs' AI automation, troubleshooting reported bot issues and escalating clear tickets to technical teams. It is a remote, customer-facing support role focused on investigation and communication rather than account ownership or engineering.
What you'll do
- Respond to pharmacy customer questions and reported issues
- Ask follow-up questions to clarify the problem
- Gather examples, timestamps, screenshots, and workflow context
- Reproduce reported behavior and review logs/configuration
- Resolve issues without engineering involvement where possible
- Create clear, actionable technical support tickets
- Keep customers updated through issue resolution
- Identify recurring issues and documentation gaps
What you'll need
- Technical curiosity and troubleshooting comfort
- Excellent written and verbal communication
- Willingness to ask questions until issues are understood
- Ability to gather examples, timestamps, and screenshots
- Knowledge of pharmacy operations
- Familiarity with pharmacy management systems
- No engineering background required
Skills
Customer supportTechnical troubleshootingPharmacy operationsPharmacy management systemsPlain-language communicationTicket documentationIssue reproductionPattern identification
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