Taking applicationsVoice Support·Posted 9d ago
Senior Customer Success Engineer
Cribl
UK
Pay
$52–$61/hr
Job type
Full-time · Remote
Hours
Flexible
Location
UK
EnglishSenior level
About the role
A senior customer success engineering role at Cribl focused on driving product adoption through technical guidance, customer engagement, and scaled enablement programs. It requires deep technical knowledge of observability and security technologies and is listed for the UK.
What you'll do
- Drive customer adoption and enablement
- Provide technical expertise and troubleshooting guidance
- Contribute to 1:many webinars, workshops, and educational materials
- Engage customers strategically and align needs with product capabilities
- Champion customer feedback with internal teams
- Analyze data to optimize engagement strategies
- Identify churn risks and support retention and growth
- Track customer health, adoption, and engagement metrics
What you'll need
- Deep technical acumen in observability and security
- Customer success mindset
- Strong problem-solving and analytical skills
- Strategic thinking
- Experience creating and delivering technical content
- Cross-functional collaboration
- Project management skills
- Familiarity with customer success platforms is a plus
Skills
Data observability and securitySIEM, APM, logging, and metricsEnterprise softwareDistributed systemsCloud environmentsCustomer successContent creation and deliveryProject management
Benefits
Remote-first
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