Taking applicationsVoice Support·Posted 6h ago
Technical Account Manager
Ping Identity
UK
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
UK
EnglishMid level
About the role
A technical account manager role at Ping Identity focused on guiding enterprise customers through architecture reviews, health checks and adoption of identity and security solutions. It is listed for the UK and requires customer-facing technical account management, customer success, sales engineering or professional services experience with cybersecurity and identity knowledge.
What you'll do
- Provide proactive technical recommendations and architectural reviews
- Conduct environment health reviews and business reviews
- Act as the voice of the customer internally
- Use AI tools to generate customer reports and insights
- Own the technical trajectory of assigned accounts
- Improve internal reporting and automate status tracking
- Contribute to knowledge bases and onboard new TAMs
- Act as off-hours liaison for critical customer upgrades
What you'll need
- Enterprise customer-facing TAM, Customer Success, Sales Engineering or Professional Services experience
- Foundational cybersecurity knowledge
- Familiarity with AI productivity tools
- Understanding of Java, web technologies and enterprise architecture
- Strong verbal and written communication skills
- Experience with Identity Management, Access Management or Federation
- Ability to manage proactive and reactive tasks with high ownership
- Experience with SFDC or equivalent CRM
Skills
Technical account managementCustomer successCybersecurityIdentity and access managementJava and web technologiesEnterprise architectureSFDC/CRMCommunication
Benefits
Paid time offFlexible hoursCompetitive benefits and perksEmployee Resource GroupsCompany and team bonding eventsGlobal volunteering and community initiatives
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