Customer Service Supervisor ‑ French and English Speaking ‑ Marrakech

Supervises a team of customer advisors in a Marrakech call center, managing performance, coaching, client reporting, and production volumes. Requires fluent French and English plus one year of call-center management experience, with benefits including health insurance and a performance bonus.

• Meet qualitative and quantitative objectives
• Ensure compliance with client and company processes
• Report activity to client and top management
• Lead and coach customer advisors
• Analyze performance indicators and implement corrective actions
• Manage turnover and absenteeism
• Handle team administration such as leave and absences
• Manage production incidents

• 1 year of experience as a manager in a call center
• Fully proficient in French and English, written and spoken
• Analytical skills
• Customer satisfaction orientation
• Organized and rigorous
• Strong interpersonal qualities
• Leadership and managerial skills
• Comfortable with Word, Excel, PowerPoint and telephony

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.