Taking applicationsVoice Support·Posted 10d ago
Senior Strategic Account Manager ‑ Workleap
Workleap
Canada
Pay
$34–$41/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Canada
EnglishFrenchSenior level
About the role
A senior account management role owning complex mid-market and enterprise SaaS accounts, focused on renewals, expansion and a pricing migration. It is remote with access to a Montreal office but open only to candidates in Canada, and requires bilingual French-English plus daily AI tool use.
What you'll do
- Own complex, highest-ARR accounts
- Lead renewal negotiations and pricing migration conversations
- Drive expansion using usage data and ROI stories
- Handle executive escalations and save plans
- Use AI tools daily for account prep and synthesis
- Model strong account management habits for junior team members
- Maintain CRM as a live document
- Build quarterly account plans and multi-threaded relationships
What you'll need
- 4+ years in SaaS account management or customer success
- Enterprise or upper mid-market account experience
- Track record of meeting or exceeding NRR targets
- Proven executive stakeholder management
- Rigorous CRM discipline
- Daily use of AI tools such as Claude or ChatGPT
- Bilingual French-English written and spoken
- Bonus: HR tech or pricing migration experience
Skills
Account managementRenewal negotiationsExecutive stakeholder managementCRM disciplineExpansion strategyAI toolsBilingual French-EnglishSaaS
Benefits
Paid time offHealth insuranceRRSPTelemedicineAnnual wellness budgetLTIP programRemote workClaude access
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