Advisor I, Customer Service ‑ English (Thailand)

Inbound and outbound call center agent answering customer inquiries about a client's products and services, resolving routine problems and documenting accounts. It is an entry-level, office-based role at Concentrix's Bangkok site requiring English and willingness to rotate shifts.

• Handle inbound calls, outbound calls and internet inquiries
• Resolve routine customer problems about client products and services
• Meet contractual KPIs for service delivery
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and notate accounts accurately
• Track and retrieve information in call tracking database

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Tolerance for repetitive, high-production work
• Ability to rotate shifts as needed
• Additional requirements may apply by country/program

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.