Customer Service Advisor ‑ Galician or Basque Market ‑ On‑site ‑ AD03

Customer Service Advisor role in Barcelona for Concentrix, handling customer questions by phone, email, chat and other channels for the Galician or Basque market. It is an on-site full-time job with paid training, a permanent 39-hour contract and a rotating Monday-to-Sunday schedule.

• Serve customers using established guidelines
• Interact via phone, email, chat and contact forms
• Answer questions and resolve customer problems while meeting KPIs
• Stay updated on products, services and customer policies
• Process orders, forms and requests

• Native or proficient Spanish plus Galician or Basque
• Problem-solving ability
• Organization and structure
• Communication at all levels
• Customer and results orientation
• Ability to work with varied computer systems
• Positive, empathetic and professional attitude
• Previous switchboard, CRM or ERP experience valued

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.