Taking applicationsVoice Support·Posted 14h ago
Customer Support ‑ UK
VirtuHireVerified company
South Africa
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
South Africa
EnglishEntry level
About the role
A remote customer support / client experience role answering queries over Zendesk, WhatsApp, SMS, email, social media and virtual calls. A completed university degree is mandatory, but no prior customer service experience is needed, and the schedule is Tuesday to Saturday.
What you'll do
- Handle customer enquiries across Zendesk, WhatsApp, SMS, email, social media DMs and virtual calls
- Respond promptly, professionally and accurately
- Take ownership of queries through to resolution
- Handle complaints calmly while keeping a positive experience
- Identify customer needs and offer practical solutions
- Escalate complex queries when required
- Maintain accurate records of interactions and follow-ups
- Follow internal support processes, workflows and SOPs
What you'll need
- Completed university degree
- Excellent written and spoken English
- Strong verbal communication and interpersonal skills
- Strong problem-solving and critical thinking
- High attention to detail and organisation
- Calm under complaints and challenging conversations
- Comfortable with multiple digital channels and new systems
- Available to work Tuesday–Saturday ongoing
Skills
ZendeskWhatsApp and SMS supportEmail and social media supportVirtual support callsProblem-solvingWritten and verbal communicationAttention to detailTech-savvy / learning new platforms
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