Customer Service Representative – Nights ‑ Fixed Term Contract
TTECVerified company
Cape Town, South Africa
Pay
Not listed
Job type
Contract · On-site
Hours
Flexible
Location
Cape Town, South Africa
About the role
Customer Service Representative role in Cape Town handling incoming customer communications and resolving issues through voice, chat or email. It is an on-site night-shift fixed-term contract requiring South African citizenship or permanent residency.
What you'll do
- Answer incoming customer communications
- Research and provide answers to resolve customer issues
- Resolve issues before escalation
- Explain product or service knowledge clearly
What you'll need
- 3+ months customer service experience
- Matric/NQF Level 4 mandatory
- South African citizenship or permanent residency
- Basic computer skills
- Ability to navigate multiple systems
- Work on-site in Cape Town
- Night shift availability
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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