Taking applicationsVoice Support·Posted 5d ago
Team Lead, Customer Success
Dandy
Europe
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Europe
EnglishMid level
About the role
Lead and coach a team of onboarding Trainers for a dental technology company, focusing on customer success, quality assurance, and process improvement. The full-time role is listed for Europe and includes up to 20% travel.
What you'll do
- Supervise and coach Trainers
- Run 1:1s and review KPIs
- Build a QA strategy
- Manage schedules and PTO coverage
- Develop and optimize SOPs
- Resolve tooling issues
- Analyze team and customer performance data
- Act as an escalation point for complex customer issues
What you'll need
- 3+ years of professional experience
- 2+ years of people management experience
- Proven ability to manage and develop a team
- Strong communication and collaboration skills
- Hands-on problem solver
- Comfort with ambiguity and high-velocity environments
- Data-driven mindset
Skills
Team leadershipCoachingQuality assuranceProcess optimizationData analysisSalesforceZendeskWorkforce scheduling
Benefits
Health insurancePaid time offMental health supportRetirement savingsParental planning resourcesDental coverage
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