Customer Service Specialist | Multichannel | Barueri/SP ‑ On‑site
ConcentrixVerified company
Barueri, Brazil
Pay
$2/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Barueri, Brazil
About the role
On-site multichannel customer service role in Barueri, Brazil, handling phone, chat and email contacts and sometimes consultative offers. It pays from R$1,621 monthly with paid training, medical/dental benefits and career development; requires availability for 6x1 shifts and on-site work.
What you'll do
- Serve customers by phone, chat and/or email
- Understand questions, needs and situations
- Record information accurately in the system
- Follow up on requests
- Use different systems and digital tools
- Collaborate with the team
- Present solutions or offers consultatively when applicable
- Develop skills in a dynamic environment
What you'll need
- Complete high school education
- 18 years or older
- Availability to work on-site in Barueri
- Availability to work different shifts
- Good oral and written communication
- Active listening and empathy
- Good typing and ease with simultaneous systems
- Customer service and/or sales experience is a differentiator
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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