Customer Service Advisor ‑ Clark 2026

A full-time customer service advisor role handling inbound and outbound calls and online inquiries for a Concentrix client in Clark, Philippines. It focuses on routine problem resolution, meeting KPI targets, and documenting customer interactions.

• Handle inbound calls, outbound calls, and internet inquiries
• Resolve routine customer problems regarding products or services
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and notate customer accounts accurately
• Track and retrieve information in a call tracking database
• Offer additional products and services

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.