Customer Service Representative (Auckland)
TTECVerified company
Auckland, New Zealand
Pay
$15/hr
Job type
Full-time · On-site
Hours
APAC hours
Location
Auckland, New Zealand
About the role
A full-time customer service representative role in Auckland, New Zealand, resolving customer issues, handling complaints, and making brand welcome and service reminder calls. It requires two years of customer service experience and pays 26.50 NZD per hour, with hours from 8am to 5pm Monday to Friday.
What you'll do
- Resolve customer issues before escalation
- Communicate resolutions and information to customers
- Maintain accurate customer records
- Lead complaint resolution with internal and external stakeholders
- Prioritize and escalate customer concerns
- Advocate for customers to promote brand loyalty
- Investigate and recommend financial assistance for claims
- Support special projects and other duties
What you'll need
- High school certificate
- 2 years of customer service experience
- Problem-solving for mid-to-high level customer service issues
- Computer savvy
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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